Canceling subscription
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Each of our plans creates a monthly subscription. You are 100% responsible for canceling your monthly subscription on time, before the next billing cycle.
Paying with Pay As You Go
To cancel your subscription:
- Log into your dashboard account.
- Click on the 'My Subscriptions' tab in the sidebar.
- Select the subscription tab you want to cancel and click on 'Cancel Subscription.'
- After canceling your current subscription, your monthly payments will be suspended. You will get a notification in your email.
- Any traffic you haven’t used will still be available until the subscription period ends.
Note: Canceling your subscription will not delete your dashboard account.
Nevertheless, the plan you’ve already paid for is yours to use – you can continue using our proxy network until the last day of your billing cycle (subscription period). If you want to start using proxies again, you’ll need to purchase a plan in the billing tab on the left side of the dashboard.
NOTE: if you top-up or upgrade your plan, any unused traffic (GB) you have will be transferred to the new subscription period. With subscription renewal unused traffic doesn't transfer.
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If you need any help, reach out to us via LiveChat.